Terms and Conditions Attached to the Use of Òlòjà Services
Using Olòjà Services Website
By using Òlòjà’s website, you confirm that you are either at least 18 years of age or are using the website under the supervision of a parent or legal guardian who is not less than eighteen (18) years of age.
We hereby grant you a non-transferable, non-exclusive and revocable license to use the website, under the Terms and Conditions described, for the purpose of shopping for items sold on the website. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted to use the website without prior Notice to you.
Some services and features on the website may require registration or subscription. Should you choose to register or subscribe for such services or features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes.
You are the sole authorized user of any account you create with Òlòjà and are entirely responsible for all activities that occur under such account.
You are responsible for maintaining the confidentiality of any account name you create as well as any password associated with such account. You agree to immediately notify us of any suspected or actual unauthorized use of your account and/or password.
By providing your contact information such as phone number and email address, you agree to receive information including but not limited to availability of items in your order, status of your order, promotions, other information that Òlòjà may deem fit to send you. At any point, you may request us to discontinue sending you such information.
You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
If Òlòjà believes that there is likely to be a breach of security or misuse of the Òlòjà website, we may require you to change your password or we may suspend your account.
Within reason, Òlòjà may suspend or cancel your account for a variety of reasons including but not limited to breach of your obligations under these Terms and Conditions.
Òlòjà shall not be responsible or liable in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with these Terms and Conditions.
Users of the Òlòjà website should note that a minimum order value is set at Five thousand naira (N5,000). Orders below this value will not be able to check out. Shoppers are therefore encouraged to do a minimum of N5,000 per visit to the website
The Òlòjà website may allow the submission of various kinds of communication in the form of comments, reviews, photographs, videos and other communication by users of the website.
All such submissions will be considered non-confidential and will be available for Òlòjà to use as it deems fit in any medium and in any territory globally.
Users of the Òlòjà website hereby agree not to submit material that: (i) is copyrighted, subject to privacy or publicity rights or otherwise subject to third party proprietary rights unless you are the owner of such rights or have permission from the owner to submit the material; (ii) is unlawful, illegal, obscene, harassing, defamatory, libelous, treasonable, pornographic, hateful, racially, religiously or ethnically offensive or is otherwise inappropriate; (iii) could damage the reputation of Òlòjà or any third party; or (iv) impersonates another person. Òlòjà reserves the right to remove any submission which in its opinion breaches any of the above listed terms.
Òlòjà does not endorse submissions made on its website and Òlòjà disclaims any liability in connection with any submission. You accept that by accessing Òlòjà’s website you may be exposed to submissions that may be offensive, inaccurate or distasteful, and you hereby waive any legal rights or claims you may have against Òlòjà in relation to this.
Users of Òlòjà’s website are expected to pay for items purchased online in order to complete the purchase process. Users confirm that they are the owners of payment instrument used or are legally authorized to use same. Òlòjà is hereby indemnified and free from any and all liabilities arising from any action of any user relating to or suggestive of the use of any wrongfully acquired debit or credit card to make payments for items purchased on Òlòjà’s website.
Website Content and Pricing
While care is taken to ensure the content published by Òlòjà on its website, including but not limited to product images, product names, product descriptions, product functionalities, product uses, product ingredients and prices, is accurate and complete, errors may occur and you hereby agree that Òlòjà will not be liable in any way for such content.
Though content may be the same, depending on item version, images on the site may differ slightly from actual item. Also, prices of items that need to be weighed (e.g. fruits, vegetables, meat, cheese) may be guide prices or approximated to enable you make a buying decision. However, you will only be billed for the actual weight purchased; any difference in guide to actual price will be credited to/debited from your Òlòjà wallet as the case may be. The actual price of weighed items will be stated on your receipt.
In line with this, Òlòjà reserves the right to refuse or cancel any order if the order contains item(s) that are mispriced or contain incorrect, inaccurate or incomplete content.
Order Acceptance and Cancellation
Òlòjà reserves the sole right to determine which orders to accept and process as well as the right to cancel any order at its own discretion. However, Òlòjà will ensure that the cancellation of any order is communicated.
Third Party Websites
Òlòjà may provide web links to websites owned or operated by third parties. Òlòjà does not endorse the content or any products or services available on such websites and is not responsible for such content. Your connection to any other websites from the Òlòjà website is at your own risk.
Use of Material
Unless otherwise stated, all rights to all materials, content, layout, images, text and design of this website are proprietary to Òlòjà. Users of this website may browse the website and may download material displayed on the website for non-commercial, lawful, personal use only, provided all copyright and other proprietary notices contained on the material so downloaded are retained and such information is not modified, copied or posted on any networked computer or broadcast in any media. All other copying, reproduction, posting on any other website, republication, downloading, uploading, encoding, modification, translation, public performance or display, distribution or transmission of any portion of this website, or the making of any derivative works from this Website, is prohibited without the express permission of Òlòjà.
Trademarks and Copyrights
This website is owned, controlled and operated by Òlòjà. All material on this website, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us or provided us permission to use such material.
The material on the Òlòjà website may be used by you for personal, non-commercial purposes. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of Òlòjà, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited.
Òlòjà offers no guarantee that items on the Òlòjà website are appropriate or available for use in locations outside Nigeria and accessing the Òlòjà website from territories where its contents are illegal or unlawful is prohibited and done at the user’s risk. Ultimately, the user is responsible for ensuring that accessing or using the Òlòjà website is done in accordance with applicable local laws within the User’s territory.
These Terms and Conditions shall be governed by and construed in accordance with the Laws of the Federal Republic of Nigeria and any disputes will be decided by a Nigerian court with jurisdiction.
Limitation of Liability
You agree that Òlòjà shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from or in connection to use of Òlòjà’s services or website. Under no circumstance shall Òlòjà’s total liability to you exceed the amount paid by you to Òlòjà.
At Òlòjà’s discretion and without prior notice to you, Òlòjà may suspend or terminate your access to the Òlòjà website
Upon any termination of your access to the website, you shall immediately cease all access to and use of the Òlòjà website and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of the website in whole or in part.
If you are dissatisfied with the website or with any terms, conditions, rules, policies, guidelines, or practices of Òlòjà in operating the website, please reach us at firstname.lastname@example.org to share your reservation. We however reserve the right to accept or reject your position on whatever matter is raised as our professionalism and business interest will be put ahead of anything else.
As a rule, we make delivery between 24- 48hours of confirming receipt of payment. This is without prejudice to changes in policies, developments within Lagos, markets and social events which may by one way or the other impact our ability to uphold this timeline. Nonetheless, we shall communicate any such delay with you and align on a new delivery date.
If you are unavailable at the first delivery attempt, you will bear the cost of re-delivery of your order. You will also bear the cost of any items (including perishable items) that goes bad, gets damaged, expire or become no longer fit for purpose as a result of your unavailability for delivery.
Communicating with You During Order Processing
While processing your order, we may need to contact you to discuss the availability of items in your order or price adjustments. We require your response within 15 minutes of us contacting you via phone call, SMS, email, WhatsApp messaging or call) or any other messaging service about any replacements or price changes in your order, otherwise, we may deliver only the actual items ordered without including any suggested replacements. At checkout, we may ask for your preferred mode of us communicating with you – we may, however, contact you via other means if you are unreachable on your preferred communication channel.
Access to Your Delivery Location
We always endeavour to deliver your order directly to your address, however if access to your location is limited due to a dilapidated road, severe traffic, flooding, road blocks, civil unrest or any other encumbrances, then we will require you to notify us in advance and also to meet the delivery driver at a more accessible location. Failure to notify us of any such issues may result in a delay and/or rescheduling of your delivery or a cancellation of your order.
Access Within Your Building
Our delivery drivers are very happy to carry your order to your doorstep and even into your home, if you want them to. If your building has an elevator, the drivers will bring the order to any floor you’re on. If, however, the building has no elevator, your order will be delivered to the ground floor.
Meeting Our Delivery Driver
In order to enable our delivery drivers effect timely deliveries, they are mandated to wait for a maximum of 5 minutes for each customer to receive their orders from them. After contacting a customer and the customer is either unresponsive or fails to show up after 5 minutes, the driver may leave the delivery location. If you are unreachable at the point of delivery, your order may be rescheduled at an additional cost. We will accept no liability for perishable or other items that are damaged due to the wait time or rescheduling of delivery.
When we receive customer orders, they may not be processed immediately and may only be processed on the day of delivery. Once an order has been paid for, Òlòjà may be unable to accept a cancellation of the order if that order is already being processed. This, however, does not affect your rights to a refund in the event that an incorrect or damaged item is delivered.
If Òlòjà delivers an incorrect or damaged item (damage that has been caused by us), we will happily replace the item at no additional cost to you. For us to replace such items, customers will need to notify the delivery driver of their observation at the point of delivery. Once customers have taken delivery of their order, they take ownership of the products in the order and Òlòjà may be unable to accept any returns. For this reason, we ask customers to carefully check and confirm the accuracy of their order with the delivery driver. Òlòjà will not accept returns for products that have no material damage to them. Products that are materially intact but whose packaging may have scratches, peels, tearing, dents, discolouration, rust, or any other aesthetic impairment that does not affect the taste, functionality or integrity of the actual product may not be accepted by Òlòjà as a return.
If an item you ordered is unavailable, we will continue to check for the item until it is back in stock. If, after our checks, the item remains out of stock, any credit due to you will be added to your Òlòjà eWallet. We do not process refunds to bank accounts. In instances where your address is not within our delivery coverage locations or we later receive a payment which did not reflect in our account at the time you made it, we may process a refund to your account after deducting relevant bank charges.
Treatment of Our Employees
Òlòjà employees and agents always strive to please customers and often go to extra lengths to ensure customers are fully satisfied with the service. We expect that our customers will accord the same courtesy and respect to all our employees and agents they may engage with via email, over the phone or in person. Our employees and agents mean a lot to us and without them, we will not be able to provide the level of service we offer our customers. So, while we will be patient with customers, we strongly appeal that you desist from written, verbal or physical abuse to our employees and agents. Any breach of this by a customer or their representative may result in our refusal to fulfill the customer’s order. In such an instance, if the products in the customer’s order have already been processed and paid for, we may decide not to deliver the order, and, instead require the customer to pick up the order at a location of our choosing. If, however, the order has not been processed, we may process a refund after deducting relevant bank, transactional and operational charges and costs Òlòjà may have incurred. Òlòjà reserves the right to report any incidence of abuse to the appropriate law enforcement authorities.
Last updated 18th November 2020