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help_outline WHEN ARE YOUR MARKET DAYS?

Due to the COVID-19 pandemic, our current market days are Tuesdays, Thursdays and Saturdays. These may change subject to government directives or restrictions.

help_outline HOW DO I PLACE AN ORDER AT ỌLỌ́JÀ SERVICES

Login to or create a profile on www.Ọlọ́jàservices.com, select the items you want to order, go to your cart, checkout, order and pay with your card or do a bank transfer, order will be delivered within our agreed timeline, considering the approved market days.

help_outline HOW LONG DOES IT TAKE TO GET A DELIVERY FROM ỌLỌ́JÀ SERVICES?

Orders are delivered between 24- 48hrs, factoring in Approved market days and if your order was placed before 12 noon.

help_outline IS THERE A MINIMUM ORDER?

Yes, we encourage our clients to do a minimum of N5,000 worth of shopping. Cost of delivery is determined by location

help_outline IS DELIVERY FREE?

No, Cost of delivery is determined by location and this is paid by the shopper

help_outline HOW DO I EDIT/CANCEL AN ORDER?

Stemming from our desire to provide prompt service, we start to process your order as soon as we receive your order and payment is confirmed. Our vendors have a strict No-return policy so this makes us unable to return items purchased to the vendor. However, an order can only be edited or cancelled within 1 hour of making payment and prior to the confirmation call from our account officer. Please call +234 9097979834.

help_outline HOW DO I GET A REFUND IF MY DEBIT CARD IS CHARGED WHEN I PLACE AN ORDER BUT THE WEBSITE CONFIRMS THAT THE TRANSACTION FAILED?

This is not a problem. An automatic reversal will happen within 24 hours. Please note the transaction reference and inform your card issuing bank in the event that the reversal doesn’t occur in 24 hours.

help_outline CAN DELIVERED ITEMS BE RETURNED?

If we deliver an incorrect or damaged item (damage that has been caused by us), we will happily replace the item at no additional cost to you. For us to replace such items, customers will need to notify the delivery driver of their observation at the point of delivery. Once customers have taken delivery of their order and signed confirming this, once the client has taken ownership of the items , Oloja Services will be unable to accept any returns, considering that we do not warehouse but place orders with vendors at your instance .

help_outline WHAT IS YOUR POLICY ON REFUNDS

If an item you ordered is unavailable, we will continue to check for the item until it is back in stock. If, after our checks, the item remains out of stock, any credit due to you will be added to your Oloja eWallet. We do not process refunds to bank accounts. In instances where your address is not within our delivery coverage locations or we later receive a payment which did not reflect in our account at the time you made it, we may process a refund to your account after deducting relevant bank charges.

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